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ryanair accused of \'looting\' passengers with £5 baggage fee

by:Bestway     2019-11-02
Ryanair introduced a controversial new baggage rule this week.
Priority customers with hand luggage charge up to 5.
So far, Ryanair allows customers to carry two bags into the cabin: one is standard carry-on luggage
The size of the suitcase and one other smaller bag, bag or laptop bag.
Passengers can still travel with two pieces of luggage, but larger bags will be placed in the hold unless they pay for priority boarding.
Kenny Jacobs, chief marketing officer, said the change would reduce delays caused by passengers having difficulty installing wheel bags in overhead lockers and would cost Dublin-
The base carrier is as high as 50 million euros (NZ$84 million)each year.
\"The core of this new policy is to reduce the cost of checked baggage and increase the baggage allowance, and we have notified all customers who have traveled since Monday by email,\" Jacobs said . \".
\"All Ryanair customers can still carry two for free-
But we will ask now.
Priority customers can put their larger bags into the stand for free to eliminate boarding delays and improve our industry leadDeparture time.
Ryanair has introduced a new reduction in the cost of checked baggage (
From € 35 to € 25)
Add check-in bag sizes (
From 15 kg to 20 kg)
Encourage more customers to check in their luggage and reduce the number of customers with two bags at the gate.
\"Spain urges the boycott of the airline, in addition to being the source of social media frustration, the move has sparked outrage from the Spanish Association of Air Transport Users, employers and professionals (Asetra)
The company says the new charge is for \"view\" passengers.
The group attacked Ryanair\'s new baggage policy as \"uneven\" and called on the Spanish development department to cut the airline\'s shipping space across the country.
Asetra said the new allegations were unacceptable and were \"clearly waived \".
It called on the Spanish government to support other airlines, claiming that the core of these airlines is the real interests of Spanish travelers and their economic situation.
The association is also angry that Ryanair intends to charge anyone 50 euros if it does not comply with the new rules, calling the decision \"mandatory information\" and \"breach of integrity \".
Asetra said: \"At a time when Ryanair dominates the Spanish air transport market, this new situation violates the rights of passengers.
\"This prevents users from choosing other airlines on some of the routes that Ryanair specifically performs, thus limiting their ability to choose.
\"ASEAN believes that the new Ryanair rules can be challenged in the European Court of Justice or through the Spanish Aviation Safety Agency.
It is encouraging that any traveler who purchases a ticket prior to the announcement of the new rules on last September is subject to legal action under the \"change of contract under agreed conditions.
If they are prevented from traveling with them,
With respect to suitcases that do not pay, it urges them to claim compensation in accordance with the provisions of EC 261/2004, a European regulation.
However, Ryanair responded to the claim by the Spanish transport agency, stating that the policy was intended to reduce delays.
Kenny Jacobs of Ryanair told the Daily Mail in a statement: \"These statements are unfounded.
Since we announced this new policy, we have been actively welcomed by our customers.
\"This new policy is fair and will speed up boarding and eliminate the risk of delays on Ryanair flights due to too much luggage.
\"These new package rules are centered around lower shipping package fees and larger package allowances, and these changes will cost Ryanair up to € 50 per year, so we hope our customers will like it
\"All of Ryanair\'s customers can still carry two for free-
But because our flight was booked
94% load factor)
, We don\'t have room for so many Wheel packs on board, so request no
Priority customers put their larger bags on shelves free of charge from today to eliminate boarding delays and improve our industry leadershipDeparture time.
\"At the same time, the new policy has received mixed responses for passengers on Ryanair flights today.
Hannah Bigley accused Ryanair of \"doing everything to make things difficult for customers,\" while Jonny Raver claimed that Dublin had a proper motto --
The airline will now have low fares.
Very complicated.
Gareth J. Bond, however, described the rules of hand luggage as \"over-long\", adding that the changes have been made clear on the website for several months.
Twitter user Dan added: \"To be honest, you don\'t understand the fuss about @ Ryanair\'s new baggage policy, you won\'t have more/less money, you just put your bag in the cabin for free instead of finding space on board! simple.
He explained: \"Ryanair needs to make sure that customers understand that they may not be insured for the loss, and because of these new rules, if their luggage is eventually detained, their valuables will be stolen or damaged.
\"We recommend that travelers take out their wallets, keys, laptops and other important or expensive items from any bag the airline plans to put in.
\"If something is lost, you should file a claim with the airline because they should respect your rights under the Montreal Convention.
\"Which is Rory Borland, travel editor for Consumer groups?
Ryanair urged passengers to ensure they were aware of the new policy and its impact on them. -
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